Returns, Refunds and Complaints at Flower Delivery Tunbridge Wells

Our Fresh Flowers Guarantee in Tunbridge Wells

At Flower Delivery Tunbridge Wells, we take enormous pride in delivering beautifully fresh flowers to homes and businesses across Tunbridge Wells and the surrounding area. As a trusted local florist, we are committed to ensuring every order reflects our dedication to quality and reliability. Each bouquet is hand-arranged and packaged to arrive in perfect condition, backed by our Fresh Flowers Guarantee.

Damaged-on-Arrival Policy

If your flowers arrive in less than perfect condition—damaged, wilted, or with obvious flaws—please let us know as soon as possible after delivery. Our team understands how important it is for every bouquet to arrive fresh and flawless. Photos of the damaged flowers will help us resolve the issue quickly. Subject to review, we will offer a full replacement or a refund, depending on your preference, to ensure you receive the quality you expect from your trusted local Tunbridge Wells florist.

Freshness Window & Guarantee

We guarantee that all our flowers will remain fresh and vibrant for a minimum of five days from delivery, provided they are cared for according to the included instructions. Should your flowers show clear signs of wilting or deterioration within this window, and care guidelines have been followed, we will be happy to offer either a replacement bouquet or a full refund. Simply contact us promptly with a few details and photographs so we can make things right.

Refund and Replacement Options

Your satisfaction is always our top concern. If an issue arises that affects the quality of your flowers or the accuracy of your order, you may be eligible for a refund or a replacement. We assess each case on an individual basis to ensure a fair and prompt resolution. Refunds are processed using your original payment method, while replacements are sent out at the earliest convenient date. Please get in touch as soon as you notice a problem so we can resolve it quickly.

Complaints Procedure

If you have a concern, complaint, or suggestion about your order or our service, we invite you to reach out to us. Our aim is always to listen and respond constructively. When you contact us, please provide your order details and a description of the issue. We endeavour to acknowledge all complaints within one working day and aim to resolve most issues within three working days. Your feedback helps us continue to improve our products and service for everyone in Tunbridge Wells and neighbouring communities.

Trusted Local Florist Serving Tunbridge Wells

Flower Delivery Tunbridge Wells values every customer, from households to local businesses. We are proud to be a part of the Tunbridge Wells community, providing exceptional flower delivery with a personal touch. Our reputation is built on reliability, quality, and open communication—so you can always order with confidence, knowing we stand behind every bouquet we deliver.

Thank you for choosing us as your flower delivery specialist in Tunbridge Wells. Should you require assistance, have concerns, or need to arrange a return, refund, or replacement, please contact our team. We are always here to help.