Terms & Conditions – Flower Delivery Tunbridge Wells

Introduction

Welcome to Flower Delivery Tunbridge Wells. By placing an order for online flower delivery within Tunbridge Wells and the surrounding areas, you agree to abide by these Terms & Conditions. These terms are designed to ensure your shopping experience is clear, secure, and satisfactory. Please read the following conditions carefully before using our website or making a purchase. These terms form a legal agreement between you and Flower Delivery Tunbridge Wells, outlining the rules for order processing, payments, cancellations, liability, and legal governance for customers located in or ordering to Tunbridge Wells and its neighbouring locations.

Scope of Service

Our online flower delivery service is intended for customers ordering floral arrangements to addresses within Tunbridge Wells and nearby regions. These Terms & Conditions apply to all users who access our website and purchase products or services, whether as individuals, businesses, or as recipients of gifts delivered to the specified areas.

Order Process

Placing an order with Flower Delivery Tunbridge Wells is simple and secure. The following outlines the steps for ordering and the procedures relating to your purchase:

  • Product Selection: Browse our range of bouquets, floral arrangements, and related gifts. Each product listing will include a description, pricing, and delivery details.
  • Delivery Information: When you add your preferred items to the shopping basket, you will be prompted to enter delivery details, including recipient name, full address, preferred delivery date, and any special instructions. Please ensure accuracy, as incomplete or incorrect details may affect delivery.
  • Order Confirmation: Once your order is submitted, you will receive an order confirmation screen summarising your purchase and delivery details. A confirmation will also be sent electronically for your records.
  • Processing: Orders are processed upon successful receipt of payment during business hours. For urgent or same-day deliveries, availability may vary, and we recommend checking cut-off times as indicated on our site.
  • Substitution Policy: Due to seasonal availability or supply shortages, it may occasionally be necessary to substitute specific flowers, wrapping, or containers with items of equal or higher value. We will endeavour to maintain the overall style, value, and colour scheme of the chosen product, keeping the recipient’s experience central.

Payments

All prices displayed for flower delivery in Tunbridge Wells are in GBP and inclusive of VAT where applicable. Payment must be made in full at the time of ordering. We accept most major credit and debit cards, and may also offer additional secure payment methods as displayed at checkout.

  • Secure Transactions: Our payment processing partners use industry-standard encryption and security protocols to safeguard your information. We do not store or have access to your full payment details.
  • Order Acceptance: Flower Delivery Tunbridge Wells reserves the right to decline or cancel any order, for example, in cases of suspected fraud, insufficient stock, incorrect pricing, or other reasons beyond our control. In such instances, any payment already made will be promptly refunded.
  • Payment Issues: If your payment cannot be processed, you will be notified. Orders will not be fulfilled until payment has cleared in full.

Delivery

We strive to deliver fresh flowers to your chosen Tunbridge Wells address within the specified timeframes. Please note the following delivery terms:

  • Delivery Areas: Our service covers Tunbridge Wells and selected surrounding areas as described on our website. Deliveries outside the designated area may not be possible.
  • Delivery Times: We aim to deliver on your requested date but cannot guarantee specific time slots. During peak periods (e.g., Valentine’s Day, Mother’s Day), deliveries may occur from early morning until late evening to manage demand.
  • Recipient Details: It is your responsibility to provide correct recipient details. We cannot accept liability for late or failed deliveries due to inaccuracies in address, recipient absence, or restricted access. If the recipient is absent, we will follow your provided instructions or, if none are given, attempt to leave flowers in a secure place or with a neighbour and notify the recipient accordingly.
  • Non-Deliveries: On rare occasions, if a delivery cannot be completed after reasonable attempts, we will contact you to rearrange delivery where feasible. Additional delivery charges may apply for redelivery attempts.
  • Force Majeure: Flower Delivery Tunbridge Wells is not liable for delivery delays or failures caused by events beyond our reasonable control (e.g., severe weather, strikes, public holidays, supply interruptions).

Cancellations & Amendments

We understand that circumstances can change. Our cancellation and amendment policy is detailed below:

  • Order Cancellations: You may cancel or amend your order without charge up to 24 hours before the scheduled delivery date. Cancellations or changes made less than 24 hours prior may not be possible due to the perishable nature of flowers and the start of order processing. In such cases, a refund is at our discretion and may be partial or not possible if the order has been prepared or dispatched.
  • How to Cancel or Amend: Contact our customer service team quoting your order reference as soon as possible for assistance with cancellations or amendments.
  • Refunds: When eligible, refunds are processed using the original payment method. Please allow sufficient time for the refund to appear, as banking processes may vary.

Returns & Complaints

Due to the perishable nature of flowers, returns are generally not accepted. However, your satisfaction is our priority:

  • Quality Concerns: If you receive flowers that are incorrect, damaged, or not in a satisfactory condition, please notify us within 24 hours of receipt with supporting photographs so we can investigate and address the matter promptly.
  • Resolution: Where a quality issue is verified, at our discretion a replacement, partial refund, or full refund will be offered. Please note that certain factors, such as natural variations and the effects of transit, may not constitute grounds for complaint unless flowers are clearly not as described or fit for purpose.

Customer Responsibilities

As a customer of Flower Delivery Tunbridge Wells, you are responsible for:

  • Providing accurate delivery and payment details.
  • Reviewing your order for correctness before submission.
  • Ensuring the recipient is available or aware of an impending delivery, particularly if delivering to secure addresses (e.g., hospitals, offices).
  • Following care instructions to maximise the freshness and longevity of the flowers delivered.

Liability

Flower Delivery Tunbridge Wells aims to provide a service that meets or exceeds expectations. However, our liability is limited as follows:

  • We are not liable for loss, damage, or costs incurred due to delays in delivery, non-availability of flowers, or circumstances outside our control.
  • If we fail to deliver as agreed due to our negligence, our liability is limited to the price paid for the flowers, or a replacement at our discretion.
  • We accept no responsibility for loss, damage, or dissatisfaction caused by incorrect order information supplied by the customer.
  • Nothing in these terms shall limit or exclude our liability for death or personal injury caused by our negligence, or for fraud or fraudulent misrepresentation.

Intellectual Property

All content including images, product descriptions, brand names, and website design available on the Flower Delivery Tunbridge Wells website is the property of its respective owners or licensed for use. Reproduction, copying, or unauthorised use of content is prohibited.

Privacy & Data Protection

Your privacy is important to us. Any personal data collected during the order process will be handled in accordance with applicable UK data protection laws. We use your information solely to process your order, manage delivery, and for customer service communications. We do not share your information with third parties except where essential for completing your flower delivery.

Amendments to Terms & Conditions

We reserve the right to update or change these Terms & Conditions at any time without prior notice. Any changes will take effect upon posting to our website. You are encouraged to review these terms regularly. Continuing to use our website or placing an order after changes to the Terms & Conditions signifies acceptance of any modifications.

Governing Law & Jurisdiction

These Terms & Conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from or related to your use of our website or services will be subject to the exclusive jurisdiction of the English courts.

Contact & Customer Service

If you have any queries regarding these Terms & Conditions, our order process, or any other aspects of our flower delivery service in Tunbridge Wells and the surrounding areas, please reach out to our customer service team via the contact form on our website.

Applicability to Tunbridge Wells & Surrounding Areas

These Terms & Conditions are applicable to all customers of Flower Delivery Tunbridge Wells, including those placing orders for delivery to Tunbridge Wells addresses or to neighbouring locations within our stated delivery range. By placing an order with us, you confirm your acceptance of these terms for all orders fulfilled to these areas.

Company Information

This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.

Our business correspondence address is .

HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Tunbridge Wells, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.

All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Tunbridge Wells.

For assistance with orders, returns or account queries, please fill out the Contact Us form.